Easy Fixes and Tips to Boost your Home Fibre Internet

Speed & Stability Tips WiFi Hacks Fibre Plan FAQ

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Tips to Maximise Speed and Stability

TIP 1

Need low-latency, high-speed internet?

For gamers, streamers, and heavy users, getting full-speed internet exactly where you need it makes all the difference — and that's where FTTR comes in.

✅ CelcomDigi's Fibre To The Room (FTTR) delivers fiber cables directly into your room
✅ Enjoy full plan speed no lag, no drop-offs
✅ Perfect for gaming, 4K streaming, and work-from-home setups
✅ Upgrade your router or plan to unlock full performance
❌ Older devices that only support 2.4GHz may cap your speed

TIP 2

Experiencing slow speeds from your mesh unit?

Before adjusting anything, run a quick test to check your actual internet speed. If it aligns with your subscribed plan, try the tips below. If not, reach out at support.celcomdigi.com.

✅ Connect your laptop to the main router via LAN cable and run a speed test (e.g., Speedtest by Ookla)
✅ Place the mesh unit on a flat, elevated surface in an open space not on the ground, and nothing above it
✅ Restart your modem, router, and mesh units in this order: modem router mesh
✅ Reconnect your devices to the WiFi after restarting
❌ Don't place the mesh unit in enclosed or cluttered spaces
❌ Avoid restarting only one device - restart the full setup for best results

TIP 3

Struggling to get a strong WiFi signal from your mesh unit?

Poor mesh placement can lead to weak signals in certain areas. A simple repositioning (or an upgrade) can make all the difference.

✅ Place the mesh between your router and weak signal zones
✅ For larger homes, add extra mesh units to cover more space and cordless phones
✅ For a stronger, more stable connection, upgrade to CelcomDigi FTTR-delivers up to 1Gbps per room
✅ Perfect for work, streaming, and gaming with zero blind spots

TIP 4

Here’s how to boost your home internet performance:

A few smart placement tips can make a huge difference in your internet speed and coverage — no more dead zones or dropped connections.

✅ Place your router centrally, elevated, and in an open space
✅ Keep it away from walls, microwaves, and cordless phones
✅ Use 5GHz for faster speeds — perfect for calls, streaming, and browsing
✅ Switch to 2.4GHz for better range in far rooms like the bedroom or garden
✅ Use 5GHz for faster speeds — perfect for calls, streaming, and browsing
✅ Add a mesh unit to eliminate WiFi dead zones and extend coverage
✅ For max performance, use CelcomDigi FTTR to bring fiber directly into your room
❌ Avoid placing your router near electronic interference or heat sources
❌ Older devices limited to 2.4GHz may slow things down — consider upgrading your plan or router

TIP 5

Speed test results not matching your plan?

If your internet feels slower than what you're paying for, a few common factors might be the cause. Here's what to check before reaching out.

✅ Check your WiFi frequency - 2.4GHz is slower than 5GHz
✅ Too many connected devices can drag down your speed
✅ Make sure your router is placed centrally and elevated
✅ Mesh systems may show lower speeds if they connect via 2.4GHz
✅ For best accuracy, connect your PC via LAN and test on Speedtest by Ookla
❌ If your LAN test is still slower than expected, get support at support.celcomdigi.com